Travel conditions / Cancellation policy

Aurora Borealis HB, Ekorrsele 35, 922 91 Vindeln, Sweden. Tel +46-(0)705 799 338 Maria / +46-730 933 076 Donald

Travel conditions

 

Shorter tours, up to half day tours we will send an invoice by e-mail or post. To be paid before arrival. On short term booking, 1-5 days, you can pay with cash or with credit card upon arrival.

 

After sending us your booking or called us you will receive aninvoice with the request to deposit 25% of the total cost per person to our Swedish bank account or by credit card. Your booking is valid after we have received the deposit.

The total amount of the tour price will be due at least 30 days before your arrival.

Short-term bookings – less than 30 days before arrival – must be paid immediately in one payment.

Under "about and info" you have a packlist etc.

 

Each participant is responsible for taking their own travel- and cancellation insurance.

We can neither be held responsible for damages nor for compensation claims.

The tour organiser is not liable for acts of God, such as natural disasters. Nor are we liable for industrial action (strikes).

Each participant has to respect safety regulations as well as legal customs- and passport regulations. Any additional fee, caused by not respecting general travel conditions and rules, will be charged fully to the participant.

 

We have Travel Guarantees Act

Anyone who arranges or sells travel arrangements regulated in the Travel Guarantees Act (1972:204) must, prior to selling or marketing these arrangements, lodge security with the Swedish Legal, Financial and Administrative Services Agency. The purpose of the Act is to protect travellers if a travel arrangement is cancelled or interrupted, usually because the operator has gone bankrupt.

 

The amount guaranteed can be used to recompense the costs of any advance payment, full payment, value of the benefits which were included in the travel arrangement and possible repatriation costs. If for some reason the arrangement is not completed, the guarantee can be used to reimburse the affected travellers. The obligation itself to lodge security is considered to contribute to the goal that only operators with sufficient means to protect their customers will actually venture into the travel business.

 

Cancellation:

the first payment and the bookingfee (25 %) will not be paid back in case of cancellation

In case of cancellation 30-60 days before travel commences, the deposit will be kept by the tour organiser.

Cancellations from day 29 to 0 before travel commences will be charged with 100 % of the full tour price.

All cancellations require a written document.

 

Payment can be made with MasterCard/Visa

 

We don’t accept American Express

 

Welcome to a pleasant stay with us!